Terms of Service

By accessing or using VouchPulse (“the Service”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree, do not use the Service. These Terms apply to all visitors, users, and customers.

The Service is operated by Netrope Software (“we”, “us”, “our”). Questions can be directed to hello@vouchpulse.com.

VouchPulse provides an AI-assisted platform that helps local businesses generate and publish responses to customer reviews on platforms including Google Business Profile, Yelp, and Facebook. Features vary by subscription plan.

You must be at least 18 years old and capable of forming a binding contract to use the Service. By using VouchPulse you represent that you meet these requirements. The Service is intended for business use and not for personal, household, or consumer purposes.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately of any unauthorised access at hello@vouchpulse.com.

You must provide accurate and complete information when registering. Accounts registered with false information may be suspended or terminated without notice.

You agree not to use the Service to:

• Post, generate, or publish false, defamatory, or misleading review responses.
• Violate any applicable law, regulation, or third-party terms of service.
• Circumvent, disable, or otherwise interfere with security-related features of the Service.
• Use the Service to generate spam, unsolicited communications, or content that infringes third-party intellectual property rights.
• Attempt to reverse-engineer, copy, or create derivative works based on the Service.

We reserve the right to suspend or terminate accounts that violate this section without refund.

Publishing review replies via VouchPulse is subject to the terms of service of the relevant platform (e.g. Google, Yelp, Facebook). You are solely responsible for ensuring your use of the Service complies with those terms. We are not responsible for any enforcement action taken by third-party platforms against your account.

The Service uses AI to generate suggested reply content. You acknowledge that:

• AI-generated content may be inaccurate, incomplete, or inappropriate.
• You are solely responsible for reviewing, editing, and approving any reply before publication.
• We do not warrant that AI-generated replies are legally compliant or suitable for your specific situation.

Paid plans are billed monthly in advance. All fees are non-refundable except where required by law. We reserve the right to change pricing with 30 days’ notice. Continued use after a price change constitutes acceptance of the new pricing.

Payment is processed by Stripe. By subscribing you authorise us to charge your payment method on a recurring basis until you cancel.

You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period. You will retain access to paid features until the period ends.

The Service, including its design, code, and branding, is owned by Netrope Software and protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the Service for your internal business purposes.

You retain ownership of your business data and review content. By using the Service you grant us a limited licence to process that content solely to provide the Service.

The Service is provided “as is” and “as available” without warranties of any kind, express or implied, including but not limited to merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or free of viruses.

To the maximum extent permitted by law, Netrope Software shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service, even if we have been advised of the possibility of such damages. Our total liability to you for any claim arising from these Terms or the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

You agree to indemnify and hold harmless Netrope Software and its officers, employees, and agents from any claims, damages, losses, and expenses (including reasonable legal fees) arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.

We may suspend or terminate your access to the Service at any time for violation of these Terms, non-payment, or any reason we deem necessary to protect the integrity of the Service. Upon termination you must cease all use of the Service.

These Terms are governed by the laws of Australia, without regard to conflict of law principles. Any disputes shall be resolved in the courts of New South Wales, Australia, and you consent to the exclusive jurisdiction of those courts.

We may update these Terms at any time. We will notify you of material changes by email or by posting a notice on the site at least 14 days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the revised Terms.

For any questions about these Terms, contact us at hello@vouchpulse.com.